No software download and installation required GoLiveTalk is a web-based tool. Both your personnel and your customers can use any available internet browser. Simple integration with your website GoLiveTalk will become a seamless part of your website. Just add an HTML link and the CHAT icon will appear in the selected area. Real-time Communication GoLiveTalk is a multimedia chat software tool allowing for instant online communication between customers and customer service representatives. File Attachments GoLiveTalk enables the exchange of all graphics files, which are instantly displayed in the chat window. The software also allows arbitrary file types as attachments. Chat Transfer Feature Chat sessions can be transferred between customer service representatives, allowing multi-level support and optimizing response quality.

Access to chat administration functions Allows you to customize the chat window and functions, as well as monitor current activity. Session Statistics Statistics supply historical data on the number and duration of sessions, response speed, number of missed requests and much more. Statistical data allows one to measure the performance of support personnel. Off-line Operation Either chat session participant can reopen a closed session and add additional comments. The message will be delivered to the recipient once he/she logs onto GoLiveTalk. Providing Secure Communications GoLiveTalk is hosted on a secure server in order to ensure the safety of your information.